Hi @mickgag ,   I am sad to learn that you're having issues with the service.   For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community   @mickgag wrote: My internet is down again for the fourth time in as many weeks . NBN showing no outage in Surrey Hills Victoria but it's getting ridiculous. Can anyone tell me what's going on? I've reset my NBN box and modem at least 3 times this morning and nothing works.   ... View more

Hi @mickgag   Thanks for raising this with us. We were able to locate your account using your community details and learned that your service was affected by an NBN unplanned network outage.   It was resolved last night with the help of the attending field technician.   If you experience the same issue, you may check the outage here: How to Check for NBN Network Outage   BasilDV ... View more

Hi @mickgag    Thanks for raising this with us.   The Huawei modem/router that we provided can be used with another ISP as long as it is configured correctly. The VoIP or phone service might not work as the firmware of the modem/router is specially made for TPG.   BasilDV ... View more