Hi @Yusuf235   Welcome to the Community!   We recommend for customers to check if their service is affected by a network outage. You may check this article for the guide: How to Check for NBN Network Outage You may also check our service status page here: https://www.tpg.com.au/servicestatus.   If your service is not affected by an outage, please send me a PM with your TPG username or customer ID number to assist you accordingly.   BasilDV ... View more