Hi Manuel   An update.  I've kept several devices online overnight and through today, and the situation is that not once the did Internet connection drop for any of the devices.  I'll keep monitoring however.     Regards   ... View more

Hi Manuel.   The Archer VR1600v modem that you sent has been received.  I've set it up and it's up and running.  Internet is available on all my devices.  Will keep you posted on any dropouts over the course of the next 24 hours.   Thanks and Regards     ... View more

Hi Manuel   I really appreciate your phone call and your gesture of goodwill.  I look forward to receiving the 1600v modem to help me diagnose and solve this issue.   I'll post the results here.   Regards     ... View more

Hi Shane   I've just gotten off the phone with TPG support about 5 mins ago.   Firstly, I called TPG twice yesterday.  The first time I called I was told that I couldn't replace the modem.  Hence, I went out and bought a new modem that was advertised as being NBN compatible.  After struggling for an hour to set it up, I called TPG again a second time.   The TPG tech spent about one hour with me on the phone and, after having tried everything, he declared the the modem wasn't HFC compatible.   I then disconnected the new modem and put back my old Huawei modem.  The Huawei modem is currently still connected.      I returned the new modem this morning for a full refund.   The issue has persisted since yesterday.  I suspect that when you are doing line tests, you are testing whether the Internet connection is reaching the black NBN box (Arris CM8200).  I probably should have been clearer in my original post and should have mentioned that the NBN box has always had all 4 lights on, and solid green.   Hence, I don't doubt that the Internet is reaching the NBN box, but the issue is that the modem itself (Huawei HG659) isn't getting the signal.  The signal comes and goes intermittently.   When it goes, it affects both Wifi connected devices and ethernet connected devices across the board.   As I also mentioned, I called TPG again today.  In today's call the tech had me to a ping test of various external URLs.  She also had me disconnect all devices from the router and leave only one device connected via ethernet cable, namely my laptop.   The ping test results are as follows:   ping tpg.com.au --->  100% packet loss ping google.com --->  100% packet loss ping 192.168.1.1 --->  0% packet loss   Meaning that all external addresses were unreachable, and all internal address (i.e. my gateway) are reachable.  This is despite all the lights on the NBN box being solid green and the Internet, WAN, and VOIP lights on the modem also being solid green.    She then had me do a hard-reset of the modem (using a pin to place in the tiny hole at the back).  After doing the hard reset, the ping test was repeated and this time it was 0% packet loss across the board.   At the moment my connection is still alive, hence I am able to submit this post.   But, to be clear, it was never the NBN box that was at fault and hence your line tests would have shown no dropouts.   It's the modem that is flaky.   Seeing that you are unwilling to replace this modem, and seeing that I cannot trust this Huawei modem, I will need to replace it one way or the other.  Can you please verify that the following modem is compatible with my NBN HFC service?   TP-Link Archer VR600 V2 AC1600 Wireless Gigabit VDSL/ADSL Modem Router   Thanks for your help.   Regards.   ... View more