Hi @Ahra_G Please don't reply to multiple detailed reports of what's wrong with your website with instructions for how to use your website. The other user even provided screenshots. It's insulting to come back with these basic directions. Sometimes errors aren't caused by users. Please get your developers to fix your website. Thank you. ... View more

Just some text I sent TPG today when completing a feedback survey about my phone call with them: "I needed to change my credit card details as my last card was cancelled due to fraud. When I tried on your website I got a blank screen or it returned to the change details screen [your description is better than mine - that's what happened to me]. I tried in an incognito window (Chrome, OSX) so no plugins were in use, but it still would not work. I even tried on my phone (Pixel 3) using your app, which directed me to the mobile website (Chrome) and that didn't work either. So I had to change my details via phone. The representative was fine, but I should be able to change credit card details on your website. I managed to change them on 13 other company's websites with no problem. I believe this happened last time too [earlier this year]. You are a $108 billion company. Please fix your website."   I even used a different browser to you. When I raised it with the person on the phone they were clueless, suggesting there might have been an outage. I then realised it was pointless raising it with them. Did you manage to find an ISP that has a website that works (the irony!)? Imagine suggesting someone try a different browser because a basic website function does not work. All I want to do is give TPG my money! ... View more