Hi @ryanmorgan1986   Welcome to the Community!   We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   BasilDV ... View more

TPG Tech Support contacted me via phone. I will provide feedback to the Community when I am successfully connected with a faster connection.   Im also based in Brisbane, QLD. ... View more