Please respond to the private message and we'll go from there, @DougZ.    ... View more

Hi @whoiscraig, please use your main Customer ID when logging in to your online account. I believe what you may have used was the Customer ID for your slave account email hence no information shown for your NBN service.    -Ahra_G       None of these links help. I have already tried all ways of logging in and the result is the same. I can log in okay, but every page redirects me to the old my account site. I cannot access the new My Account site at all and all of my information is blank.   The only details I can see in My Account page is the first name of "Slave" and under address it says "see CID 541XXXX". I did not enter this information and I have no idea where my old details went. This is very concerning. ... View more

Hi whoiscraig,   You may check this article for reference: TPG Mobile - Introduction to the new My Account   Please ensure that you are using the new Customer ID to see all the new option on My Account.    Nonetheless, if you still require assistance, our Mobile team would be happy to help. Just let us know of your TPG mobile number or Customer ID via private message and we'd be glad to organise a call back for you.      Thanks!  Ahra_G     Over the last few days I have gotten multiple emails from TPG saying I have an outstanding bill of $34.99.   "Our attempt to debit your nominated credit card or bank account for $34.99 was unsuccessful."   However, when I log into My Account and check my current balance, it says I have nothing to pay, and I can't figure out a way to pay this amount. My billing details have not changed at all, so I don't understand why my bill would fail now as all my bank acount details and card details are the same.   Where is this amount in my account and how can I pay it? ... View more

I am having this very same problem with my account. I have an outstanding bill but my payment details changed to an old card I haven't used in two years, and I dont even know where those old card details came from. There is no Edit Payment button in the new My Account so I have no way to pay this bill. ... View more

Hi @whoiscraig,   Welcome to the community!   I was able to locate your account using your community details and I can see that you have been raised this concern to our Social Media Account on Twitter. Our Social Media Support raised this to our Engineering Team for further test and invesitigation as initial test result shows a line fault causing dropouts on your service.   Assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or Phone call, and to avoid redundancy and confusion we'll keep you updated on Twitter. Let me know should you require further assistance   Cheers! ... View more