I received a refund email that I responded to as “keep the same plan and receive the refund amount.” Its been more than a month since that happened and I am yet to receive any sort of refund or even a confirmation email suggesting I have got the refund processed or something. I am quite susceptible as I don’t trust this company right from the start and I am quite over them as they have started being quite shifty lately. It has been a case of a triton among the minnows for me as all the NBN providers in my area are quite bad with quite dismal reviews. I chose them as they are the self proclaimed the fastest Internet providers, I always doubted it and now, they have proved me right themselves by providing a refund for not meeting their promised speeds. Very disappointed. Wanted to know if anyone else faced a same sort of scenario? There will be quite a few people like me😜 ... View more

I received a refund email that I responded to as “keep the same plan and receive the refund amount.” Its been more than a month since that happened and I am yet to receive any sort of refund or even a confirmation email suggesting I have got the refund processed or something. I am quite susceptible as I don’t trust this company right from the start and I am quite over them as they have started being quite shifty lately. It has been a case of a triton among the minnows for me as all the NBN providers in my area are quite bad with quite dismal reviews. I chose them as they are the self proclaimed the fastest Internet providers, I always doubted it and now, they have proved me right themselves by providing a refund for not meeting their promised speeds. Very disappointed. Wanted to know if anyone else faced a same sort of scenario? There will be quite a few people like me😜 ... View more