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shawnanny · ‎28-10-2021

Hi @BasilDV , I've sent you my customer ID and mobile number, thank.

shawnanny · ‎28-10-2021

By the way, I called TPG CS when I noticed TPG charged me $20 prepaid credit even though my mobile number is no longer with TPG. My call reference ID is 97192405. In addition to request refund my prepaid credit, I am also requesting to waive the port out fee which was charged without any notification. Thanks.

shawnanny · ‎28-10-2021

Hi TPG, I have switched my mobile number to another service provider. Before porting, there was $19.99 prepaid credit in my account; but after porting, the credit was cleared Then on the same day, I received a SMS saying "Your Prepayment Outside Included Value is low. We're charging $20.00 to restore it", so I was charged prepaid twice. The next day, without any notification, I saw a $11 porting out fee was charged from my bank account. I have been with TPG for almost eight years. When I signed up eight years ago, there wasn't porting out fee. So can you please waive the porting out fee and refund my 2x prepaid credit? Thanks.

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About shawnanny

Re: Mobile number porting

Re: Mobile number porting

Mobile number porting