Mobile number porting

[shawnanny]

Hi TPG,

I have switched my mobile number to another service provider.

Before porting, there was $19.99 prepaid credit in my account; but after porting, the credit was cleared

Then on the same day, I received a SMS saying "Your Prepayment Outside Included Value is low. We're charging $20.00 to restore it", so I was charged prepaid twice.

The next day, without any notification, I saw a $11 porting out fee was charged from my bank account.

I have been with TPG for almost eight years. When I signed up eight years ago, there wasn't porting out fee.

So can you please waive the porting out fee and refund my 2x prepaid credit?

Thanks.

[shawnanny]

By the way, I called TPG CS when I noticed TPG charged me $20 prepaid credit even though my mobile number is no longer with TPG.

My call reference ID is 97192405.

In addition to request refund my prepaid credit, I am also requesting to waive the port out fee which was charged without any notification.

Thanks.

[BasilDV]

Hi @shawnanny 

Thanks for raising this to our attention.

We'd like to have a better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[shawnanny]

Hi @BasilDV ,

I've sent you my customer ID and mobile number, thank.