Hi @HOWAITO88,    We advise customers to check if their service is affected by an outage here: How to Check for NBN Network Outage and TPG service status.   I've managed to locate your account and recent update showed that the issue is now raised to our Engineering Team. An appointment has also been booked on Wednesday, 03 November 2021 between 8:00 AM - 12:00 PM.    Please ensure that you or someone of legal age is present during the visit.    For further updates or concern, you may reply directly to the SMS from their team or you may let us know here.      -Ahra_G ... View more