Hi @tiamaria1949,    We're sorry to learn about the trouble you encountered in making the payment.    There are few ways in managing your account online. You may try checking out these articles:   Using TPG My Account & Online Account Info Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online    I've managed to locate your account and have organised a call back to be made today from a member of our Accounts Team.    Please don't hesitate to let us know should you require further assistance.    Regards, Ahra_G   ... View more