Welcome to the community!
Are you still having issues with 4G reception? I suggest performing modem/router reboot after relocating the device.
If the issue still persists, drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
We will have one of our Technicians to contact you for further investigation.
How do I private message (PM) in the community
I am currently setting up the modem. The 4G light did turn on, so I moved the modem, as instructed, and now it won’t turn on again. What should I do ?
44 Park rd Hurstville NSW
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