TPG Community

koaladerke · ‎23-01-2023

All sorted sorry.

koaladerke · ‎23-01-2023

Using both Outlook email app or using the webmail app it does not allow me access for my email address xxxxxx@tpg.com.au I attempted the same on the main account email address koaladerke@tpg.com.au with the same result.

koaladerke · ‎23-01-2023

Hi, I recently had to contact your call centre to cancel my internet account. I asked about keeping one of my email accounts as it is where all my personal emails are sent to and was advised that this would be done. As of yesterday I can not access the email and I keep getting the enter your password in my email app. I have tested logging in on the Post Office page with no access.

koaladerke · ‎09-11-2021

@david64 I have attached what it could be as an image, I was unable to locate any file named STMP. I hope it assist :)

koaladerke · ‎09-11-2021

@david64 Which file would this information be in?

koaladerke · ‎08-11-2021

@david64 , I have done as you advised, the suspect email was working great, then all of a sudden it went back to doing the hold in outbox and the Sending' reported error (0x800CCC0F) again. I checked my settings as per the TPG settings and I get the message in the attached image.

koaladerke · ‎08-11-2021

@david64, Thank you for your response. Do you have any problem with the main email address on your account or only the slave address? Just the slave email address Does this problem occur on your ethernet computer or on wifi device? Both as I use a laptop as well as my desktop computer. When the email is stuck in Send folder, can you make the client retry sending or do you have to let the client do it when it can? If I try to resend whilst in send folder it will send multiple emails, If I let it send eventually only one email is sent. When an email is stuck in the Send folder, can you still access the internet from this device? Yes I can access the internet and complete other internet based tasks.

koaladerke · ‎08-11-2021

Hi all, I have a slave user email that I use, the issue is no matter what email client I use I get the following error when sending, this has been happening for the past 3 months. It sends from webmail without issue, but in say mailbird or outlook it will sit in the send for upto 3 hours and will sometimes send the email multiple times. Task '**********@tpg.com.au - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

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About koaladerke

Re: Slave User

Re: Slave User

Email only account

Re: Slave User

Re: Slave User

Re: Slave User

Re: Slave User

Slave User