Hi @sonlam1932   Welcome to the Community!   For customers experiencing slow speed issue. We've created an article that may help you improve your connection. Check it here: Slow speed issue If you are using a WiFi connection: Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it?   If the speed is still slow after performing the troubleshooting, please send me a PM with your TPG username or customer ID number to assist you accordingly.   BasilDV ... View more