I called 4 times, on the phone yesterday for 1 hour to request upgrade. I was transferred to 4 different people and still no one can solve their system issue. They told me they are monitoring the issue. Meanwhile I have been charged for the wrong plan and still have no internet (shaped speed). ... View more

Hello, I tried to change my NBN plan online. It came up with  < E:adsl_comm:thread_exists > after I confirmed everything. Can someone reset my account to solve this?   Min   ... View more