Why was I charged 4 days ago and the speed still shaped

[biminp33]

I called 4 times, on the phone yesterday for 1 hour to request upgrade. I was transferred to 4 different people and still no one can solve their system issue. They told me they are monitoring the issue. Meanwhile I have been charged for the wrong plan and still have no internet (shaped speed).

[BasilDV]

Hi @biminp33

We were able to locate your account and learned that there was an issue with the plan upgrade.

We'll chase this with our Plan change team and will provide you with the updates once available.

BasilDV