Hi @Jana,   Welcome to the community!   You can request this information by sending email to dna@tpg.com.au or postmaster@tpg.com.au, you simply need to include your account details and the service address on file together.   Let me know should you require further assistance.   Regards,     Hi @BasilDV  I have the same issue and need a PTR record/ reverse DNS setup for my private email server I am a business customer and have a static IP  I have tried calling TPG but keep getting bounced around between departments Please help Thanks! ... View more