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DNS reverse ptr request was sent to dns@tpg.com.au

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Joseph_D
Moderator

@twwg  our system administrators has processed your request. They will reply to you directly. - Joseph D

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cshah
Level 2

HI @Joseph_D  I am facing the same issue, can you please help me Thanks.

 

I have setup a mail server for my small company, and because the PTR record(reverse dns) is not set correctly, some mails are regarded as junk mail by popluar mail servers.

 

I checked the TGP community and few the request has been solved.

 

I called TGP Technical Support as well but they seems new to this issue and cannot able to do it.

 

How can I resolve this issue, is there any dedicated contact person for the same ?

 

Thank you very much.

BasilDV
Moderator

Hi @cshah

 

Welcome to TPG Community!

 

We'll raise your request for the reverse DNS, but will need some information from you.

 

Please send me a PM with your TPG customer ID number, IP address, and host/domain name.

 

How do I private message (PM) in the community

 

BasilDV

BasilDV
Moderator

Hi @cshah,

 

The request has been applied.

 

If you need further assistance, please let us know.

 

BasilDV

Jana
Level 2

Hi @BasilDV 

I have the same issue and need a PTR record/ reverse DNS setup for my private email server

I am a business customer and have a static IP 

I have tried calling TPG but keep getting bounced around between departments

Please help

Thanks!

Shane
Moderator

Hi @Jana,

 

Welcome to the community!

 

You can request this information by sending email to dna@tpg.com.au or postmaster@tpg.com.au, you simply need to include your account details and the service address on file together.

 

Let me know should you require further assistance.

 

Regards,

 

 

Hi @BasilDV 

I have the same issue and need a PTR record/ reverse DNS setup for my private email server

I am a business customer and have a static IP 

I have tried calling TPG but keep getting bounced around between departments

Please help

Thanks!