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DNS reverse ptr request was sent to

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@twwg  our system administrators has processed your request. They will reply to you directly. - Joseph D

Level 2

HI @Joseph_D  I am facing the same issue, can you please help me Thanks.


I have setup a mail server for my small company, and because the PTR record(reverse dns) is not set correctly, some mails are regarded as junk mail by popluar mail servers.


I checked the TGP community and few the request has been solved.


I called TGP Technical Support as well but they seems new to this issue and cannot able to do it.


How can I resolve this issue, is there any dedicated contact person for the same ?


Thank you very much.


Hi @cshah


Welcome to TPG Community!


We'll raise your request for the reverse DNS, but will need some information from you.


Please send me a PM with your TPG customer ID number, IP address, and host/domain name.


How do I private message (PM) in the community




Hi @cshah,


The request has been applied.


If you need further assistance, please let us know.