Hi @heathstreak,    I've managed to locate your account using your Community details and ran remote tests.    Results indicated that your modem is connected to our server for almost 5 days now which is an indication of a stable connection.   It appears that the problem is getting the result to show up on your devices. It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.   We would suggest running some tests on a computer connected via Ethernet for us to narrow down the actual cause of the dropouts.    May we know your most convenient time to receive a call? We'd like to organise a call back to be made from our Technical team to perform troubleshooting along with you. Please send your best call back time & number via PM.     Regards, Ahra_G  ... View more