We churned from another provider to TPG  in late nov 21 As part of churning to TPG we needed to keep our home phone service as i am a carer and also require it for medical reasons. It was extremely important that the landline remain active.  Here we are 3 weeks later and now being informed that TPG tried to port the service from IINet on 3 occassions and it failed. TPG has blamed IINet. I called IInet and they have informed me that they would have done nothing to block the port of the service.  We have contacted TPG services on 4 occassions now explaining the severity and importance of getting the service active. On three of those occassions TPG has informed us that they were blocked from transfering the service from IINet. The call I received today was to inform me that TPG cant transfer the number.  How is this possible ?? 3 weeks to port a NBN landline service that is required for medical reasons and no one can explain the situation or what is going on. The call I got today was to infrom me the number cant be ported and TPG will provide a new number. This is not acceptable in this case.  I just need the number active and the service available to me. As a carer I cannot continue to not have a landline and I need to be contactable The importance of this service being rectified can literally be a matter of life and death and no one from TPG can explain the situation. This is extremely poor to say the least and I hope other customers read this as a caution before signing over to TPG.  I hope management within TPG review this question and ask staff as to why a carer is unable to provide care due to the failure of the TPG organisation.  I need answers TPG not excuses  Please reinstate my number and my landline service so I can provide the much needed care to the two individuals I care for    ... View more