I absolutely LOVE the copy paste Mod response....especially when all the information that, A: states that there are no service issues reported also known as not an NBN outage and B: specifically points out a lack of internet connection via the NBN black box which has absolutely zero, zilch, Nada, nothing to do with Wi-fi connectivity are both stated in the initial post. Please Moderators have at least enough self respect or dignity to not just blatantly assume it is one of those problems, maybe even try reading the post and offering some insight at least that way the solution you try to peddle off may match up with the problem. If this is the general level of competence I and others can expect to receive it is no wonder that Australians can't maintain a stable internet connection...did you try turning it off and on again? ... View more

You might actually be getting limited by your technology. Are you using ethernet or wifi? If wired do you have a 10/100/1000 gigabit ethernet adaptor or just 10/100? If wifi are you on a single or multiple connection device running 802.11b/g/n? ... View more

After being on hold for more than an hour I spend 5 minutes on the phone with tech support only to be told that the problem is now escalated to NBNco...no troubleshooting steps, no information gathering other than confirming the account, seriously who calls tech support and spends hours for somebody else's internet and how would somebody not at the address know what is going on to call in the first place? ... View more