@Riezl wrote: Hi @captlhou, Welcome to TPG Community! We have located the account using your community details and we can see that our Technical Team has been in touch. As per checking, they have requested a new router and now waiting for an update from our Logistics Team. We will make a follow up and make sure that you will be updated regarding the status of the request. Should you have further queries, feel free to message us. Thank you. Thank you Riezl for your update. I will wait for their next updates or call regarding this matter.
... View more