Hi @grhmbutler    You can update or process the payment online with the help of this article. Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online Let us know if you need further assistance.   BasilDV ... View more

Hi @siangsiang21st   Welcome to the Community!   When you said phone updates, are you trying to update the software of your phone while connected to the TPG WiFi? What is the error message you received? Could you please provide more information for us to assess your case and help you resolve it?   BasilDV ... View more

Hi @siangsiang21st ,   You can manually re-try the payment online by logging into TPG My Account ( www.tpg.com.au/account)   For more details you may visit this link, https://www.tpg.com.au/support/retry-payment.   Let us know how it will go and should you require further assistance.   Regards, ... View more