Edit: Looks like it's resolved four hours after NBN co told us it was fixed.   We've had an outage for the past two days thanks to the tornado that went through South East Queensland on Christmas day. TPG told us that the outage was resolved at 9:21 AM (it wasn't) and at 6 pm NBN.co finally told us there's no outage at our address but at 7 pm we still aren't connected.   I've tried resetting the NBN box as well as switching it's power off and on again but we still have no connection. The wires from the pole all seem to be in normal condition. The power light on the box is solid and the downstream light is flashing constantly while the others are dark. It restarts itself occasionally but doesn't connect.   Can someone please check that and see what's going on and fix whatever's wrong?   We've had a total of 6 days without internet this month thanks to these storms and I've used 85% of my mobile data with 12 days until it's renewed. ... View more

Hi, how can I retrieve my details to log in to the Novus portal? I cannot find any email with the details I need and I really need to check my data as NBN in my area has been down since the evening of the 25th and I'm using more data than usual.  ... View more

We have six mobile accounts and they are being shut down one at a time because the automatic payments aren't being taken from our bank accounts any more for some reason.   I can see the accounts on my control panel on tpg.com.au and an email from TPG billing says I have a balance to pay but when I check it says I have no payments to be made.   We had our original account nuked by NBN.co thanks to a mistake by our new neighbours and a new one was created with the old being kept as an email only account. Unfortunately it seems that the mobile accounts were not rolled over to our new account and are still connnected to the original account. And now I can't make phone calls to get that fixed and make the payments.   I need someone to contact me and fix this mess to get our phones back.   Regards, Stuart. ... View more