New Portal Login

[sgraham]

Hi, how can I retrieve my details to log in to the Novus portal? I cannot find any email with the details I need and I really need to check my data as NBN in my area has been down since the evening of the 25th and I'm using more data than usual. 

[Shane]

Hello, @sgraham 

You may retrieve your login details by resetting the password; please see the article link below for the step-by-step procedure.

Forgot your TPG Account Password?
 

Regards,

Hi, how can I retrieve my details to log in to the Novus portal? I cannot find any email with the details I need and I really need to check my data as NBN in my area has been down since the evening of the 25th and I'm using more data than usual. 

[sgraham]

Thanks, that gave me a user ID and I changed the password, but when I try to use it on the Novus portal it tells me either the ID or password are wrong. It allows me access to the old portal only.

[Ahra_G]

Hi @sgraham, send us a private message so we can check your account.