A TPG officer called again and set up the appointment which will be three weeks later. It is so annoying that have to wait so many days then book an technian appointment, should have done that much earlier. In the mean time , no internet at home for xmas and New Years. Really regreat to stay with TPG , should have gone for suppliers like Vodafone which provides instant internet and backup via their mobile network and its the same price . Very disappointed with TPG, deducted the first month pay straight a way and no service what so ever .
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Very frustrating experience so far with NBN activation. Applied for NBN 6 days ago, the router arrived very fast on the second businesses day with no problems. However, the actual activation process is a nightmare. No contact from TPG for two days, on the third day I have decided to ring them up. They asked my NBN connection box MAC address and Serial Number, and double confirmed with me that the lights ( upload down load and online status) are off,they said will follow up with NBN and activation will be in 24 hours. On the fourth day I rang up again, the “case manager” said “oh we got a respond from NBN to ask whether the connection box power is on or not” which both the box and router power has been on all the time . She said she will forward to NBN and again said the activation will be within 24 hours. On the fifth day, no respond yet called TPG again, and she said a case manager will ring me back in 2 hours which he did . But the respond this time was followed up with NBN and activation should be in 24-40 hours. I am really frustrated with this, I understand TPG is just a reseller but how difficult to get a direction answer from TPG and NBN, so far the whole process is very poor! Still no internet, no idea what’s going wrong, very disappointed.
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