So once again its 'pass the buck'. Not surprised. To anyone having issues with internet with TPG, your best bet is to go with whoever owns the physical lines in your region. That way, you CAN hold them accountable. TPG and most of the other telcos are essentially just middle-men. They have neither the authority or inclination to actually FIX real problems that don't involve simply resetting your router - which is MOST issues really. ... View more

Hi @Mollybairn,    Thanks for reaching out to us and apologies for the trouble.    TPG is a prepaid service, which means we charge a monthly fee in advance before installation. The initial billing cycle commences when your install is complete. As part of our billing system’s automation, we charge 7 days before the next billing cycle. Therefore if your service is interrupted during a cycle, you have paid in advance. If you experience an outage our Engineers will assess whether you are eligible for a credit as a result of any inconvenience suffered once the issue has been resolved.   We've seen your other post and has replied on it. Let us continue the discussion on your thread here to avoid redundancy and confusion.   Regards,  ... View more