We understand the importance of getting your service up and running, veeraraghavan. Your case has been escalated to Telstra due to the fault found on the network. As you are aware we rely on Telstra in your area to provide a service.
Due to similar issues in the area, Telstra technicians are experiencing overwhelmingly high workloads and tech response times are longer than normal. We realised that we are your service provider however as a reseller, we have limited control over such things.
Based on the current service level in your area, Telstra will endeavour to restore the service on or before 27 December.
We apologise for the trouble caused.
... View more