Hi TPG, I had 2 technician visits so far, and the drop out continues. It's been almost a month since the drop out started. I feel that the internet service during the past month has not been worth the monthly fee I paid. If the service is not restored soon I will have no option but to cancel the service, as it is really unbearable to use connection that drops every few minutes, and I had to rely on my mobile phone service a lot during the past month. Jihong ... View more

Hi, TPG tech support called me last week as per your post, and they arranged a technician to come out this morning. The technician was prompt and courteous, checked the lines and replaced some corroded connection outside the building. However the connection was stable for maybe 6-7 hours before it started playing up again.  I must say, even before the technician came, I had some days where the daytime connection was somewhat settled, before the evening connection becomes unbearably choppy. This evening - the same night the technician visited - the connection has been really aweful since around 5-6pm today. I am no expert but my ADSL modem shows alot of PPP related errors, and all this started around the same time NBN became available on my street.   I paste below the system logs from my ADSL modem router... hope it is helpful to the troubleshooting. Below is a typical scenario whereby the connection suddenly drops (#104) and repeatedly trying to re-establish the connection going up the table (ie. #82 is the most recent line, as shown with the timestamp, that appears to be in GMT).   I've had over 3 weeks of dropouts now, and am seriously contemplating on cancelling my service before the next billing cycle.     82 2019-01-07 13:08:40 PPP Information ppp1 rcvd [PADO] 83 2019-01-07 13:08:40 PPP Information ppp1 sent [PADI Host-Uniq(0x00006f26)] 84 2019-01-07 13:08:35 PPP Error ppp1 85 2019-01-07 13:08:35 PPP Error ppp1 Timeout waiting for PADO packets 86 2019-01-07 13:08:25 DSL Notice xDSL Enter SHOWTIME!! 87 2019-01-07 13:08:15 PPP Information ppp1 sent [PADI Host-Uniq(0x00006e73)] 88 2019-01-07 13:08:11 DSL Notice xDSL Training !! 89 2019-01-07 13:08:05 PPP Information ppp1 sent [PADI Host-Uniq(0x00006e73)] 90 2019-01-07 13:08:05 DSL Notice xdsl HANDSHAKE!! 91 2019-01-07 13:08:02 DSL Notice xdsl READY!! 92 2019-01-07 13:08:00 PPP Information ppp1 sent [PADI Host-Uniq(0x00006e73)] 93 2019-01-07 13:07:59 DSL Notice xDSL Leave SHOWTIME!! 94 2019-01-07 13:07:46 DSL Notice xDSL Training !! 95 2019-01-07 13:07:40 PPP Error ppp1 96 2019-01-07 13:07:40 PPP Error ppp1 User request 97 2019-01-07 13:07:39 DSL Notice xdsl HANDSHAKE!! 98 2019-01-07 13:07:37 PPP Information ppp1 sent [LCP TermReq id=0x4 "User request"] 99 2019-01-07 13:07:36 DSL Notice xdsl READY!! 100 2019-01-07 13:07:34 PPP Information ppp1 sent [LCP TermReq id=0x3 "User request"] 101 2019-01-07 13:07:34 PPP Warning ppp1 LCP down 102 2019-01-07 13:07:34 PPP Error ppp1 LCP down 103 2019-01-07 13:07:34 PPP Error ppp1 User request 104 2019-01-07 13:07:32 DSL Notice xDSL Leave SHOWTIME!! 105 2019-01-07 13:07:18 PPP Information ppp1 rcvd [IPCP ConfAck id=0x2 <addr ###.###.###.###> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36       ... View more

Hi Shane, Yesterday the connection was really stable. Today not so much. I've had many drop outs and reconnections - some connections only lasting 5-10mins. Currently there are nothing but ADSL modem router connected (TP-Link TD-W8970) to the one and only wall telephone socket. There are no ADSL filter-spliter, nor any phones connected. Can you see anything on your side? Kind regards, Jihong ... View more

Hi Shane, Thanks again. Good to have Internet back with stable connection. Any suggestions as to what I need to do, to get my phone service working though? If I leave my modem isolated I cannot use the landline phone. Unfortunately I still need to take phone calls on my landline number. Should I get a different type of filter? Any suggestions? Kind regards, Jihong ... View more

Hi Shane,   Thanks for your reply. I live in a unit with just one wall socket for telephone, and yes I have been using a filter spliter. Just to eliminate the possibility of filter failure I used a brand new filter too, when the problems first occurred. For now only the modem-router is connected to the wall. Could you please run your test again to see if anything has changed after the change on my side? I look forward to your instructions.   Kind regards, Jihong ... View more