Our sincerest apologies for the inconvenience.
I've reviewed the notes and learned that our Engineering team is already handling the case and another TPG technician was requested to check further the internal wiring as they weren't able to detect any fault on the external copper network.
We understand your frustrations, as this has been ongoing for quite a long time now. Our Engineering team is doing their best and they aim to resolve the issue with the next technician that will visit your premises.
Further updates will be given once available.
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