@Libra . TPG have 2 basic types of plan. The most common uses VLAN ID=2. The less common doesn't use VLAN ID. I wanted you to confirm which type your plan is by checking in your VR1600 when it is shown to be working. And use that as starting point for Orbi. Then remove the VR1600 and connect Orbi. If you are on a plan that uses VLAN ID, this iiNet article shows how to set VLAN ID=2 for the Netgear RAX80 which has similar menu system to the Orbi. https://help.iinet.net.au/how-set-netgear-nighthawk-rax80-nbn-fttc You can verify your username and password by logging in to My Account. ... View more