Hi @acwwqq12345   Welcome to the Community!   We were able to locate your account and learned that you've been in touch with our team. They've advised that the Modem/router is in transit and a Technician will visit the site to finalise the installation of your service.   The code that you used has been applied to the account and will get the first 3 Months for free.   Let us know if you need further assistance.   BasilDV ... View more