Welcome to the Community!
We were able to locate your account and learned that your address was tagged as Service class 24.
This means that the NBN NTD box has been installed. If it's missing, then we'll arrange a call from our NBN Provisioning team to discuss the replacement process.
Please send me a PM with your preferred time and best number to be contacted. For real time support, you may call them on 1300 993 012
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