I am sad to know that you're considering canceling your service with us, I would like to arrange one of our Account Specialists to contact you for assistance and to discuss further details.
I tried to use your community details to pull up the account unfortunately it shows the account with an ongoing installation status.
To make sure I got the correct account, drop me your account details (Username/Customer ID together with the complete address).
In case you need a reference:
How do I private message (PM) in the community
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