Welcome to TPG Community!
Your feedback does matter to us and we apologise for the inconvenience.
We were able to locate your account using your community details and learned that the case is already being handled by our Engineering team. You were advised that a replacement modem has been approved as they've concluded that your modem is faulty.
We will notify our Engineering team and make sure that your case manager will contact you to provide further updates with the case on Monday.
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