Hi @chelewood7,   Welcome to TPG Community!   We were able to locate your account using your community details and learned that your NBN FTTN is already installed.   You may refer to our community link which will guide you with the set up.   Should you require further assistance, please let us know or contact our Technical support team on 13 14 23 Option 2 + 2.   Kind regards, BasilDV ... View more