Welcome to TPG Community!
We've checked the information that you've provided and the message that you are getting is unlikely to be anything do with the modem. It is more likely due to malware on your PC.
You may run the malware scan using Windows Defender on your PC.
Please shoot me a private message with your TPG username or customer ID number. We'd like to look into it further.
How to send a PM? Click here.
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