Hi @toodles,   Very concerning to hear your issues are still ongoing.    Our Engineering Team is still trying to identify the root of the connection issue; whether it is with the core network controlled by the NBN co. which can affect your service.   This unfortunately means only NBN co. technicians have the authority to fix this fault. Fortunately, we have an excellent working relationship with the NBN co. and we are now escalating this immediately to make sure that NBN prioritises this fault.    Recent update indicated that an appointment is booked on Wednesday, 09 February 2022 between 8:00 AM - 12:00 PM.   The assigned Engineer will continue to communicate and update you with the progress via phone call or SMS.      Regards, Ahra_G     ... View more