Hi David, Thanks for your message. I have not resolved the problem with my wireless printer. Canon confirmed it only works on 2.4G. I thought I had resolved this by connecting my printer to a 2.4G wifi extender, but I’ve never been able to print as I’m told my printer is offline. I’ve never succeeded in accessing the wifi settings on my 5G modem, even when I had someone from TPG on the phone trying to talk me through it. I’ll be emailing TPG separately regarding my 5G connection, which has been extremely unreliable over the last few months. Regards, SidneyReilly ... View more

Hi Sarah, My apologies for the delay in responding to you - I've only just seen your message.   The person I spoke to over the phone at Apple told me 'it's a known issue' that Apple TV boxes - 3rd generation or older - cannot connect to 5G modems such as the one supplied by TPG. The Apple person insisted that changing the security settings on the modem - which I did not manage to do, despite TPG's asssitance over the phone - would not allow me to successfully use my third generation Apple TV. I 'solved' this problem was by buying an Apple TV 4K. This was an expensive solution, but it took care of the problem and preserved my sanity (at least, until I discovered I could no longer connect to my wireless printer - 5G has been nothing but trouble for me).   I hope you found a solution. ... View more

Hi BasilDV,   Thanks for your latest correspondence.   Unfortunately, performing the isolation i.e. limiting my wifi connection to one device has not allowed me to access the modem settings. When I try to log in to the modem settings, I still receive the message 'Too many requests, next time will take more time, for security reason.' ... View more

Hi david64, Thank you for your latest advice. Yes, I have several devices connected to the new modem, including an iPhone and iPad. Although it’s possible I’ve overlooked something, I see no option in the settings sections of these devices that shows me the security setting. I have looked online and I have not found a viable way to check whether these devices are using WPA2 security. Several sites mention logging into the modem settings, which as I’ve mentioned previously I am unable to do. Other sites refer to Apple Developer settings that I am unable to access. ... View more

Hi BasilDV, Thanks for getting back to me so promptly. I connected Apple TV to my old wifi network (i.e. the wifi network using my old modem) and then instructed it to forget the network. However, the problem remains of me being told on Apple TV that I have entered the wrong password for my new modem wifi connection, with no option to subsequently re-enter my password. I have also reset my new modem and tried to log in to the modem settings at 192.168.1.1. Unfortunately, I receive the same messages as before , namely ‘Too many requests, next try will take more time, for security reason.’ I’d be grateful for your further assistance with this matter. ... View more

Hello there, I have the same problem as the original poster on this thread i.e. since connecting my new TPG Broadband modem I can no longer connect to my 3rd generation Apple TV. I see my wifi network listed on Apple TV and when I click on my network name I am told my password is incorrect, but I’m not given the option to re-enter my password. In an attempt to resolve this I have reset and restarted my Apple TV connection, tried to connect to wifi again after using an Ethernet cable to temporarily connect to Apple TV, and tried manually entering my Wifi network name and password. None of these strategies results in Apple TV giving me the option to enter my wifi password. I don’t know how to change my security settings to WPA2 (as indicated by one of the posters on this thread) and when I try to login to the wifi router at http://192.168.1.1/#/login/ I receive an error message that there are ‘Too many requests, next time will take more time for security reason.’ I’d be grateful for assistance, especially as I have a week to decide whether I keep the new modem (Sagemcom Fast 5866T) ... View more