Our modem/router is a Huawei home Gateway model HG659, provided when we upgraded our internet subscription with TPG to NBN. Over recent months the wifi range around the house has decreased, such that areas that previously had good signal now have none. My understanding is that routers more than 3 or 5 years old deteriorate and should be replaced. What steps do I need to take to have our modem/router replaced/upgraded? ... View more

I have a TPG supplied Huawei Gateway modem/router that is now quite old, and according to the manufacturers would be due to be replaced. Wifi range is very poor around the house now, whereas it used to be quite strong. I have tried unplugging the modem and restarting it but this hasn't made any difference. Do TPG update the modem/routers? ... View more