Hi @Furious,   Welcome to TPG Community!   We were able to locate your account using your community details and learned that the case was already escalated to our Complaints resolution team. As part of our escalations process, a case manager will be assigned as a sole point of contact and will be attempting to reach you on your contact information to discuss the concerns raised and work towards resolution.   If you have a preferred contact number and time, please let me know so we can pass it to the team handling your case.   Kind regards, BasilDV ... View more