Can forum admin helps to investigate my problem? As titled, few days ago I repotting slow internet speed to support for my super fast plan 250mbps, I only have 9-10mbps for downloading speed while still waiting feedback from support, no one contacts me to ask for more information so far and tonight approximately 10pm all my Nbn service went down and the black box keeps restarting. Can anyone suggest what’s the problem? I’m still working from home so it’s important to have stable internet. Please help. ... View more

NBN type - HFC  NBN box has been replaced and no internet connection at all for 5 days.  Technical team didn't return call to tell me what's the problem, and no one is picking up call via technical support line. Email sent with requested information still not getting anywhere. Please help. ... View more

Since 10am today, NBN connection was gone and reset/restart still didn't help. I notice the WAN connection on my modem is not ON (no green light at all) but the NBN box has all 4 LEDs light solid on, Not sure if it's my mobile problem or not, tested the Cat6 cable (yellow one) is working properly, changed another Cat5 cable to connect from NBN box to my modem's wan port, still has no light-on on my modem. Case reported today and until now still no one calling back to confirm if new replacement modem is needed or just simply TPG's NBN outage, I am still on the line waitin for the technical support for almost 40mins, very frustrated and still need to work from home tomorrow which has a planned service maintanece on 23rd.Feb. Anyone can help? Please ... View more