No one came yesterday but today Telstra (or their contractor at least) arrived and fixed the problem!!! It proved to be two problems: the cable in the pit in the street was damaged (possibly when the cable for the NBN was installed recently), and the cable down our driveway needed replacing. Both of these issues were fixed and we are back in business at the same speed we had before and the phone works again. I think I will ask for a credit for the 25 days service we lost and for the month of Netflix too. But I am very relieved.
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Our TPG fixed phone and ADSL2 service has been faulty for over three weeks since we reported it. After I called TPG on 15th Dec, the line was tested and found to have a fault and needing a service person to visit to fix it. I was told it would be fixed on four occasions, by: 19th Dec 22nd Dec 1st Jan 5th Jan on each occasional the date was either changed or it passed with no advice or action. Last Thursday (3rd Jan) I was advised that "the issue is currently under investigation. We will call you back as soon as we get feedback." but of course nothing happened. Our phone and internet was faulty throughout the whole Christmas and New Year period and is still faulty. TPG of course can blame Telstra but I don't pay Telstra, I pay TPG and I expect TPG to provide the service I am paying for. What is the service level that TPG contracted with Telstra? Perhaps TPG went for the cheapest slowest option.
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