Welcome to TPG community!
We were able to locate your account using your community details and reviewed the account.
We understand that you were able to contact our Tech team and the case was escalated to our Engineering team as there's no dial tone on your home phone. A modem replacement has been requested since the one that you have is deemed faulty after troubleshooting.
Since your mother needs a phone beside her, you may need to consider getting a wireless/cordless home base phone.
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