Very poor effort on behalf of TPG.   My elderly mother changed providor for her mobile service.   At no point was it advised that her prepaid balance was going to be forfeited but upon changing providor she received a Port Out Fee of $11.00.   Instead of taking the $11.00 from the remaining Prepaid Balance which would have been in credit at the time of the Port Out Fee, they closed the account, took the Prepaid Balance, then on top of that charged an additional $11.00 for a Port Out Fee.   Called TPG Support on the 6th December to see if they could credit the majority of the Port Out Fee as the Prepaid Balance would have almost covered it (happy to pay the difference once the Port Out Fee was consumed) and was told that 2 Tickets had been raised regarding the Prepaid Balance and the Port Out Fee and never heard back from them.   Followed them up on Friday 16th December and there was no record of the Prepaid Balance Ticket Number and nothing had resulted from the Port Out Fee Ticket Number.   I was obviously speaking with someone from the Philipines at a home as I could hear a rooster crowing throughout the call.   Very disappointed with the service and support and their practice regarding the Port Out Fee and Prepaid Balance.   Just be warned that if you are going to move Mobile Phone Providor that you request beforehand that the Prepaid Balance be credited back to you otherwise you can kiss it goodbye and on top of that if porting your number you will be charged an additional $11.00 for doing so.   I have 5 TPG Mobile Phone accounts in my family and in my partner's family and will now consider an alternative provider.   Regards,   fbagnato ... View more

Hello,   I have a strange problem.   I have a new mobile phone which is working perfectly with all my downloaded apps except for the TPG App.   It will not let me login just outputting an error whenever I try.   I am able to login on my old mobile phone fine.   It is not my password as I can login to my old phone and the website account.   I have called TPG support twice and they tell me the app is under maintenance but I do not believe them.   Don't know where to go from here as I am in a stalemate.   Would have like to have the problem properly investigated and resolved instead of being told that the app is under maintenance so I will go away.   Don't know how this can be properly logged as a fault and investigated by someone more proficient with the app and it's workings so that it can be resolved.   Regards,   fbagnato ... View more