Hi there We have considered and switched the provider here about 1 or 2 weeks ago due to unstable network and lower bandwidth expected. Yesterday I received a payment inform that I was charged a lower fee than normal monthly fee, then I called the customer-service for checking but said it's monthly fee as my network is still active. Finally I turned to your cancellation team to cancel the service (submitted by web yesterday). Here are the confusions:   Q1 I understand due to my service remain active, so I may be charged for next month, but why I am charged earlier than the end of billing cycle( 7th of april)? Q2 Your team sent me the email (12nd March) that due to bandwidth cannot reach expectation, I can turn to other plan or other provider without fee within 10 days but a refund of $20 after 10 days, does it still works? Q3 I notice there is 30 days' cancellation notice prior to cancellation date should be sent to you or I will still be charged monthly fee. But it's not logically acceptable that I should submit a cancellation notice before I signed up to TPG NBN.  Q4 Today I received a TPG phone call but voice was not clear, I state I need to cancel the service and she said will send an email to me but not received actually, will my cancellation still go on?   Thanks for reading the message.   ... View more

New TPG account. While playing online games (PUBG, CSGO). For example CSGO, normal connection to Sydney server within 20 ping, everything runs OK at first. Then game ping will become unstable and game ping goes from 15ish to over 2000. Sometimes game ping will back to normal. Sometimes, I get completely disconnected from the game servers. This situation is repeated over and over again recently. We are all using a wired connection, connected Sydney servers. This still happens without any downloads. ... View more