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About Mogg

since ‎22-03-2022
‎26-03-2022
Mogg
Level 2

Re: No service

by Level 2 in Broadband Internet
‎26-03-2022 12:32 PM
‎26-03-2022 12:32 PM
Hi, thank you for your note. No one bothered to call me. Seriously - I am absolutely furious about the way I'm being treated. 19 days with no internet and no attempt to offer any meaningful support in the meantime. I will be escalating this as far up the chain as I can. So now on my weekend I need to go to an Optus store to see if they can offer me some form of connection. ... View more

Re: No service

by Level 2 in Broadband Internet
‎26-03-2022 07:48 AM
‎26-03-2022 07:48 AM
Thank you for your reply. Please can you ask the engineering team to call me today. I'm fed up of receiving emails that don't answer my questions, replying to them repeating my questions and then not receiving a reply. I've been promised two calls from TPG - I gave specific times when I would be available and was assured I'd receive a call - but I didn't receive either of them, so my expectations are low that anyone will actually call today. But any influence you can bring to bear on this would be most appreciated. In the meantime I'll contact Optus and see what they are able to offer me - it's a shame I have to do this given I've been a TPG customer for many years. Day 19 today! Thank you. ... View more

No service

by Level 2 in Broadband Internet
‎25-03-2022 08:38 PM
‎25-03-2022 08:38 PM
Hi, I feel a need to let the community know quite how woeful TPG's service is when things go wrong. I'm on day 18 of no internet and whilst I appreciate things go wrong (the issue is with the NBN network) providing no timeframe as to when this will be fixed, not answering emails, not offering any alternative means of accessing the internet and STILL taking my money (and threatening to charge me more for using all my mobile data due to needing to hotspot 24/7) is not acceptable. The moderator on here has been helpful but unfortunately it hasn't resulted in any meaningful action. If you haven't already signed up to TPG I strongly recommend you consider a different provider ... View more

No service

by Level 2 in Accounts and Billing
‎22-03-2022 08:49 PM
‎22-03-2022 08:49 PM
I'm on day 15 of no service. I've called, emailed the complaints team and asked what the escalation process is - multiple times. SLAs have not been met, I've not received anything more than a cursory "we're looking into it" and I'm at a loss as to what to do. Please can someone tell me how I can escalate this to someone who can actually help. Thank you ... View more
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