No service

[Mogg]

I'm on day 15 of no service. I've called, emailed the complaints team and asked what the escalation process is - multiple times. SLAs have not been met, I've not received anything more than a cursory "we're looking into it" and I'm at a loss as to what to do. Please can someone tell me how I can escalate this to someone who can actually help. Thank you

[BasilDV]

Hi @Mogg

We'd like to have a better understanding of the situation and see what we can do to restore your service as soon as possible.

Please shoot me a PM with your TPG username or customer ID number.

BasilDV