I was away and had organised for my plan to be decreased while away for several months.  I was told it would resume back to the original NBN FTTN 50 on September 1 for my return.  It did not happen, so I have sent a request to change to NBN FTTN 50 via my app. I have an email acknowledging the change, but still not activated.  Please let me know when this will happen. you will reach my partner on the mobile listed, should you call. Otherwise please respond to this.  thank you, charlotte Cleary  ... View more

I contacted you folks a couple of weeks ago regarding being away for 5 months and wanting to keep my TPG but put a hold on the service from May 1.  I had a response saying someone would call my partner to organise options.  I am out of the country at the moment.   He has not been contacted, so I would like to sort this out now. I look forward to your reply, charlotte  ... View more

Good morning, I am currently out of Australia, my partner is still in Australia but is leaving to travel with me in May.  We would like to suspend the home broadband service while we are away as we will not be needing it and will not be returning until Sept 2022.  Are we able to do this?  If so, how do I go about it from overseas?  Thank you, Charlotte ... View more